Refund policy

Last updated: 24 September 2026.

Changing your mind

You can cancel an online order without giving a reason, from the time you place it until 14 days after the day you, or a person you nominate, receives the goods. If goods from one order arrive separately, this period runs from the day after the last item arrives.

Tell us clearly that you wish to cancel by emailing accounts@fleeta.co.uk or writing to Fleeta Limited, trading as ManeDivas, 50 Princes Street, Ipswich IP1 1RJ, United Kingdom. Include your name and order details so we can identify the purchase. You may use the optional cancellation form below, but you do not have to. You do not need our permission or a return authorisation number to exercise your cancellation right.

Send the goods back within 14 days after telling us you are cancelling. Our postal returns address is Fleeta Limited, trading as ManeDivas, 50 Princes Street, Ipswich IP1 1RJ, United Kingdom. Contact us for practical return instructions, particularly if your order arrived in separate parcels. This is a postal address, not a walk-in shop or returns counter.

You pay the direct cost of returning goods when you change your mind. We do not charge a restocking or cancellation fee. Pack the goods securely and keep evidence of posting. Please return any included parts or accessories. You may inspect goods as you reasonably would in a shop; we may deduct only for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Keeping the original packaging where possible helps protect the goods, but it is not a blanket condition of your statutory rights.

Your refund after cancellation

If you cancel the whole order, we refund the price paid and the £4 standard UK delivery charge. If you cancel only part of an order and retain other items, the £4 charge for delivering the retained order remains payable.

We refund without unnecessary delay and no later than 14 days after we receive the returned goods or you provide evidence of sending them back, whichever happens first. If we have offered to collect the goods, or no goods were supplied, we refund within 14 days after you tell us you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, and we charge no refund fee.

Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality and fit for their purpose. If they do not meet these requirements, you normally have a short-term right to reject them for a refund within 30 days of delivery. After that, you may be entitled to a repair or replacement and, where the legal conditions are met, a price reduction or refund. These rights are separate from changing your mind.

Contact accounts@fleeta.co.uk with your order details and a description of the problem. Photographs can help where practical, but do not replace your right to have the issue considered. We cover reasonable return costs for faulty, damaged or incorrect goods. Where you are entitled to a refund for rejected goods, we pay it without unnecessary delay and within 14 days after agreeing that you are entitled to it. We remain responsible to you even where a supplier sends the goods directly.

Limited legal exceptions

The change-of-mind right does not apply to genuinely personalised goods made to your specifications. It can also be lost when a health or hygiene seal is broken, but only where the goods are legally unsuitable for return for health or hygiene reasons. Any applicable product-specific exception will be explained before purchase. Opening ordinary outer packaging does not by itself remove your rights. None of these exceptions removes your rights if goods are faulty, damaged or misdescribed.

Optional cancellation form

To: Fleeta Limited, trading as ManeDivas, 50 Princes Street, Ipswich IP1 1RJ, United Kingdom; accounts@fleeta.co.uk.

I/we give notice that I/we cancel my/our contract for the following goods:

Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitting this form on paper: